How do you translate Business Strategy to a Technical Solution using Business Capabilities?
There is a feeling Business strategists generally reside in ivory towers and produce a strategy that is in the stratosphere. If you have read strategy pillars such as the following, that feeling is reinforced in spades:
“We will offer the best customer experience in the industry.”
We will optimize our supply chain by eliminating too many layers.”
“We want to extend our market leadership by proliferating into various market niches”
As bold strategy pillars, these general statements may be OK, provided there is additional depth and detail. However, oftentimes the problem is that there is no more meat around the bone. If these types of strategy statements make you wonder as to how to realize these vague generalities into technical solutions, you are not alone.
The highly paid strategy consultants and/or internal strategy folks are far removed from IT and the documented strategy is superficial, filled with superlatives and details are sparse.
Since understanding strategy is a prerequisite to execution optimization, what is the best way to translate ambiguous strategy into actionable architecture?
Good question: This is where business capabilities (and capability modeling) comes in. Business capability mapping can help business architects explore and elicit additional detail and capture the core ingredients of a capability which will drive the business strategy.
For business architects to be able to have this intelligent and informed conversation, it is essential to possess the business knowledge and be able to conduct the sessions in business speak not as a technical geek.
For example, if you were to explore and translate “We will offer the best customer experience in the industry”, you will need to do the following:
Helping business think in relatively abstract terms that are based on foundational entities of a business will be a valuable exercise. Capabilities are the glue that link the strategy to execution and provide a solid blueprint and business definition for building better technology solutions.
If you wish to align your Business and IT, and link Strategy to Execution, please subscribe to Capstera’s robust business architecture and capability modeling software.