Property and Casualty Insurance Business Capability Map




Capstera’s Property and Casualty Insurance Business Capability map is integrated and in-depth set of business capabilities which capture the essence of what a company in the property and casualty insurance space does. The Property and Casualty Insurance Capability Map is a comprehensive list of multi-level and granular business capabilities capturing the end-to-end insurance value chain. The Property and Casualty Insurance business capability map is a must have tool for business architects, enterprise architects, business executives, technology leaders, and project teams to fathom the nuances of the core, context and commodity capabilities in the insurance value chain. A prioritized list of capabilities valuable to the reinvention of insurance value chain will help drive technology enablement and transformation decisions.

Property and Casualty Insurance Business Capability Map

Overview of the Property and Casualty Insurance Business Capability Map:

The Property and Casualty Insurance business capabilities model includes the following formats:

  • An Excel spreadsheet with the list of capabilities. The spreadsheet also includes addition worksheets with templates to conduct a capability assessment as well as a model to map core associations.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.

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Buy a Business Capabilities Map from and get the following FREE bonuses.
Business Architecture Uses Cases, Influence, and Impact - $10 Value
Business Architecture Leader - Role Description - $20 Value
Business Capability Profile Template - $10 Value
Business Architecture Framework Template - $10 Value
Business Capability Modeling Overview - $10 Value

Value and Uses of the Property and Casualty Insurance Business Capabilities Map:

A business capabilities map is a fundamental and foundational entity in the business architecture continuum. The Capstera Property and Casualty Insurance capability map encapsulates the end-to-end aspects of the Property and Casualty Insurance functions with a detailed, multi-level capabilities list.

There are several benefits from business capabilities, including, among others:

  • Foster alignment between business and IT using capabilities as an everyday language.
  • Capabilities are structurally sound and internally coherent abstraction of business functions.
  • A capability-based roadmap eliminates redundancy and replication and focuses on capability evolution
  • Juxtaposing capabilities and systems/applications provides a footprint analysis and can lead to better application portfolio rationalization decisions.
Example from the Property and Casualty Insurance Business Capability Map:

(The example below is a sliver of the Property and Casualty Insurance business capabilities model.)

  • Claims Management
    • Loss Management
      • First Notice of Loss (FNOL) Notification
        • Multichannel Submission
          • Agent Channel
          • Online/Mobile Channel
          • Call Center

(There are several more pillars and additional details in multiple levels of granularity.)

The Property and Casualty Insurance business capability map is a decomposition of up to level 2, 3 and four as necessary.

Created by business architects and P&C insurance domain experts, the Property and Casualty Insurance capabilities list is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).


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  • Please realize that in some circumstances, a generic capability model may or may not be fully applicable.
  • We do not offer any implied or explicit warranties and is sold on an as-is basis.
  • The sale does not include customization or implementation help.
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What are business capabilities?

Business Capabilities are an encapsulation of “What” a business does. Business capabilities are a foundational building block of business architecture and help provide a set of stable entities to model an enterprise.

What is the value of business capabilities?

The term “Rosetta Stone of business and technology alignment,” captures the value of capabilities succinctly.

In a vast and complex firm, a detailed capability model allows for mapping to technology components to understand the functional sufficiency and footprint of applications to meet business needs.

Instead of project-based requirements, capability anchored specifications help companies focus on capability evolution, not siloed project execution

Using capabilities as Lego blocks, business owners and product managers can communicate their needs better to allow for optimal technology enablement.

A detailed capability model helps in vendor evaluation and selection.

It helps you identify conflicts, overlaps, and redundancies and zero in on the weak areas to develop a roadmap to evolve the capabilities.

What are the benefits of a generic/sample business capabilities map?

A generic/sample business capability map will help jumpstart the capability modeling and business architecture efforts. While our goal is to offer a set of capabilities that are 60-80% relevant, there is always that 20-40% that may need to be modified and customized to capture the unique essence of your enterprise. Also, having a pre-built sample capability model helps in a) not missing out on the core and distinct business capabilities and b) spend 80% of your time on the 20% of the capabilities that make you who you are!

Does Capstera help in customizing the sample business capabilities map?

Capstera team of experts have experience not only in creating a comprehensive and robust business architecture software but have built several capability models across functional areas and industry sectors. Given the business architecture and functional expertise, Capstera offers focused and accelerated customization services.Contact us for Advisory/Consulting Services.

Why should I pay for a business capability model?

The domain knowledge and intellect that went into constructing the capability models is very high. The cost is less than 2-hours of time of a moderately-priced consultant. Moreover, much less than the collective loaded costs of half-a-dozen people whiteboarding the capabilities over several sessions.

Consider the ROI:

  • The time savings and acceleration a sample business capability model offers
  • The value of focusing on what makes you unique rather than work on the entire list of capabilities.
  • The opportunity to do the day job rather than create a capability model from scratch.

Property and Casualty Insurance Business Capability Map



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