IT Management Capabilities Map

IT Management Capabilities Map

IT Management Capabilities Map


The IT management Capability Model is an end-to-end value chain view of the managing the technology functions – from strategy to operations, from people to processes, and from concept to creation.



The IT management Capability Model is an end-to-end value chain view of the managing the technology functions – from strategy to operations, from people to processes, and from concept to creation.  Within each enterprise, IT is a big business and managing the business of IT is a complex endeavor. Capstera’s IT Management Capabilities Map is an attempt to document the critical capabilities that are a part of understanding the overall scope of information technology management. 

Today, every business is a technology business – only the difference is the level of investment and intensity.   Given the pervasiveness and the expansiveness of the IT field, it is difficult to get one’s arms around the best. This is where an IT Management Capabilities Map helps IT leaders gain a grasp of the overall breadth and depth, the scope and the extent of the technology operations and set out the structure, systems, governance framework, and managerial oversight.

Overview of the IT Management Capabilities Map:

The IT Management capabilities Map includes the following formats:

  • An Excel spreadsheet with the list of capabilities. The spreadsheet also provides additional worksheets with templates for conducting a capability assessment as well as a template to map core associations.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.
  • BONUS: An introduction to business capabilities and how to use them.

What the IT Management Capabilities Map is NOT:  The IT Management Capability Model is NOT a list of all technologies, even though it includes vital technology areas. It does NOT comprise architectural views or a representation of the tech stack.  What it is a managerial framework of what IT management involves and a decomposition of the activities included in the IT management value chain. Furthermore, as technology is evolving rapidly so do the technology capabilities necessary.

Value and Uses of the IT Management Capabilities Map

A capabilities map is a fundamental and foundational entity in the business architecture continuum. An IT Management Capability Map encapsulates end-to-end aspects of the IT management functions with a detailed, multi-level capabilities list.  It is about managing the business of IT.

There are several benefits of leveraging an Information Technology Management Capability Model:

  • Gain a holistic perspective of what IT management capabilities are necessary for an enterprise
  • Conduct a maturity assessment of the IT management function and develop a roadmap to achieve the desired state
  • Create a RACI matrix to assign roles and responsibilities and build accountability
  • Set up a lightweight governance structure to help the IT management function perform at a high level
  • Procure right tools and technologies to support the Technology management function. (Capstera’s IT management model does not provide a vendor list or reviews, but having an understanding of the underlying capabilities helps map them to vendor features.)

Example capabilities of the IT Management Model:

(The following is a sliver from the IT management capabilities map presented in a logical grouping.)

  1. IT Management
    1. IT Life Cycle Management
    2. XXXXXXX
    3. XXXXXXX
    4. XXXXXXX
      1.  IT Governance
        1. Governance Structure
        2. Operational Risk Management
        3. Operational Compliance
        4. Enterprise Project & Portfolio Management

Moreover, many more Technology capabilities and their decomposition.

Created by technical architects and business architecture domain experts, the IT management capabilities model is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).


  • We cannot accept refunds or returns as the products are digital deliverables.
  • Please realize that in some circumstances, a generic capability model may or may not be entirely applicable to your enterprise needs.
  • We do not offer any implied or explicit warranties and is sold on an as-is basis.
  • The sale does not include customization or implementation help.
  • Please review our standard terms of service