Hospitals Business Capability Map




Capstera’s Hospitals Business Capability map (or the Health Providers business capabilities map) is an integrated and in-depth set of business capabilities which capture the essence of what a hospital (provider) does. The Hospitals Capabilities Model is decomposed as a comprehensive list of multi-level and granular business capabilities detailing the end-to-end health delivery value chain. The Hospitals business capability map is a must-have tool for business architects, enterprise architects, business, and technology leaders, and project teams to fathom the nuances of capabilities, which will help drive technology enablement and business transformation decisions.

Hospitals Business Capability Map

Overview of the Hospitals Business Capability Map:

The Hospitals business capabilities model includes the following formats:

  • An Excel spreadsheet with the list of capabilities. The spreadsheet also provides additional worksheets. One is a template to conduct a capability assessment. Second is a model to map core associations.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.
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Business Capability Modeling Overview - $10 Value

Value and Uses of the Hospitals Business Capabilities Map:

A business capabilities map is a fundamental and foundational entity in the business architecture continuum. The Capstera Hospitals capabilities model encapsulates end-to-end aspects of the Hospitals functions with a detailed, multi-level capabilities list. The Hospital capabilities model is an integral part of business architecture and in conjunction with value streams, hospital data model, and applications/systems, it is used to model the hospital business and generate views and viewpoints.

There are several benefits from business capabilities, including, among others:

  • Foster alignment between business and IT using capabilities as an everyday language.
  • Capabilities are structurally sound and internally coherent abstraction of business functions.
  • A capability-based roadmap eliminates redundancy and replication and focuses on capability evolution
  • Juxtaposing capabilities and systems/applications provides a footprint analysis and can lead to better application portfolio rationalization decisions.

Example from the Hospitals Business Capability Map:

Capstera Hospitals Business Capability Map - Sliver from the modelThe example below is a sliver of the Hospitals business capabilities map.

There are several more pillars and additional details in multiple levels of granularity. This sliver below is just an example of the actual model and structure may be different.

The Hospitals business capabilities map is a decomposition of up to level 2, 3 and four as necessary.

Created by business architects and Hospitals domain experts, the Hospitals Capability Map is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).

Sliver of Hospitals Business Capability Map

  1. Patient Administration
    • XXXXX
    • XXXXX
    • XXXXX
    • XXXXX
  2. Clinical Administration
    • XXXXX
    • XXXXX
    • XXXXX
    • Diagnostics Management
      • Lab Schedule Management
      • Order Receiving and Processing
      • Work List Management
      • Lab Work
        • Test Administration
        • Test Analysis
        • Lab Work Reporting
      • Lab Kit Management
      • Quality Assurance
  1. Hospital Resource Management

NOTE: Digital Capabilities Map, Medical Devices Business Capabilities Map, Payors Business Capabilities Map are standalone and separate capability models. Even if there is an acknowledgment of such capabilities in this model, the details are a part of the respective capability maps.

Similarly, all the Shared Services such as Human Capital Management, Finance and Accounting, Procurement, Supply Chain Management, Marketing and Business Intelligence are standalone capability maps.


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  • Please realize that in some circumstances, a generic capability model may or may not be entirely applicable.
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What are business capabilities?

Business Capabilities are an encapsulation of “What” a business does. Business capabilities are a foundational building block of business architecture and help provide a set of stable entities to model an enterprise.

What is the value of business capabilities?

The term “Rosetta Stone of business and technology alignment,” captures the value of capabilities succinctly.

In a vast and complex firm, a detailed capability model allows for mapping to technology components to understand the functional sufficiency and footprint of applications to meet business needs.

Instead of project-based requirements, capability anchored specifications help companies focus on capability evolution, not siloed project execution

Using capabilities as Lego blocks, business owners and product managers can communicate their needs better to allow for optimal technology enablement.

A detailed capability model helps in vendor evaluation and selection.

It helps you identify conflicts, overlaps, and redundancies and zero in on the weak areas to develop a roadmap to evolve the capabilities.

What are the benefits of a generic/sample business capabilities map?

A generic/sample business capability map jumpstarts the capability modeling and business architecture efforts. While our goal is to offer a set of capabilities that are 60-80% relevant, there is always that 20-40% that may need to be modified and customized to capture the unique essence of your enterprise. Also, having a pre-built sample capability model helps in a) not missing out on the core and distinct business capabilities and b) spend 80% of your time on the 20% of the capabilities that make you who you are!

Does Capstera help in customizing the sample business capabilities map?

Capstera team of experts have experience not only in creating a comprehensive and robust business architecture software but have built several capability models across functional areas and industry sectors. Given the business architecture expertise, Capstera offers focused and accelerated customization services.Contact us for Advisory/Consulting Services.

Why should I pay for a business capability model?

The domain knowledge and intellect that went into constructing the capability models is very high. The cost is less than 2-hours of time of a moderately-priced consultant. Moreover, much less than the collective loaded costs of half-a-dozen people whiteboarding the capabilities over several sessions.

Consider the ROI:

  • The time savings and acceleration a sample business capability model offers
  • The value of focusing on what makes you unique rather than work on the entire list of capabilities.
  • The opportunity to do the day job rather than create a capability model from scratch.

Hospitals Business Capability Map



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