CRM Business Capabilities Map

CRM Business Capabilities Map

CRM Business Capabilities Map

$699.00$1,999.00

The Capstera CRM business capabilities map is a logical and intuitive decomposition of customer relationship management functions into a set of granular business capabilities.

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Description

The Capstera CRM business capabilities map is a logical and intuitive decomposition of customer relationship management functions into a set of granular business capabilities. In this digital age, where customer expectations about not just product quality and price, but the overall experience have become a paramount consideration, CRM has become a strategic lever. The CRM capability model is a structurally sound and internally coherent business capabilities model.

What are the deliverables and format of the CRM CapabilitiesMap?

The CRM business capabilities map includes the following formats:

  • An Excel spreadsheet with the list capabilities. The spreadsheet also includes addition worksheets with templates to conduct a capability assessment as well as a template to map core associations.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.
FREE BONUS Deliverables
Buy a Business Capabilities Map from Capstera.com and get the following FREE bonuses.
Business Architecture Uses Cases, Influence, and Impact - $10 Value
Business Architecture Leader - Role Description - $20 Value
Business Capability Profile Template - $10 Value
Business Architecture Framework Template - $10 Value
Business Capability Modeling Overview - $10 Value

What is the Value of the CRM Capabilities Map?

A business capabilities model is a fundamental and foundational entity in the business architecture continuum.

The Customer Service value stream has emerged as a mission critical function, particularly in this world of talent scarcity. The Capstera CRM capability map encapsulates the essence of customer relationship management services with a detailed, multi-level capabilities list.

There are several benefits from business capabilities, including, among others:
  • Foster alignment between business and IT using capabilities as an everyday language.
  • Capabilities are structurally sound and internally coherent abstraction of business functions.
  • A capability-based roadmap eliminates redundancy and replication and focuses on capability evolution
  • Juxtaposing capabilities and systems/applications provides a footprint analysis and can lead to better application portfolio rationalization decisions.

Example decomposition from CRM Business Capabilities Map – Level 1

CRM Business Capability Model – Level 1

CRM Strategy and Planning Sales Forecasting Load Management
Opportunity Management Sales Management CRM Analytics and Reports

The CRM business capabilities map is a decomposition of up to level 2, 3 and four as necessary.

Created by business architects and CRM domain experts, the customer relationship management capabilities list is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).

Provisos:

  • We cannot accept refunds or returns as the products are digital deliverables.
  • Please realize that in some circumstances, a generic capability model may or may not be fully applicable.
  • We do not offer any implied or explicit warranties and is sold on an as-is basis.
  • The sale does not include customization or implementation help.
  • Please review our standard terms of service