Retail Banking Business Capability Map




Capstera’s Retail Banking Business Capability Map is an encapsulation of what a bank does, decomposed as a set of multi-level and granular business capabilities. The Retail Banking business capability map is a must-have tool for business architects, enterprise architects, business executives, and technology leaders, and project teams to fathom the nuances of the core, context, and commodity capabilities. A prioritized list of banking capabilities will help drive technology enablement and enterprise transformation. The Retail Banking Business Capability Map will function an essential blueprint with a structurally sound and internally coherent list of business capabilities spanning all aspects of core retail banking.

Retail Banking Business Capability Map

What are the deliverables and format of the Retail Banking Business Capability Map?

The Retail Banking business capabilities model includes the following formats:

  • An Excel spreadsheet with the list capabilities. The spreadsheet also includes addition worksheets with templates to conduct a capability assessment as well as a template to map core associations.
  • A PowerPoint format with the top three levels presented in a nested visualization.
  • A Word document with capabilities in a multilevel list format.

FREE BONUS Deliverables
Buy a Business Capabilities Map from and get the following FREE bonuses.
Business Architecture Uses Cases, Influence, and Impact - $10 Value
Business Architecture Leader - Role Description - $20 Value
Business Capability Profile Template - $10 Value
Business Architecture Framework Template - $10 Value
Business Capability Modeling Overview - $10 Value

What is the Value of the Retail Banking Business Capability Map?

A business capabilities map is a fundamental and foundational entity in the business architecture continuum. The Capstera retail banking capabilities model encapsulates the essence of the retail banking functions with a detailed, multi-level capabilities list. The retail banking capabilities list is an integral part of retail banking business architecture and along with value streams, banking data model, and an applications/systems inventory will allow for valuable views and viewpoints. 

There are several benefits from business capabilities, including, among others:
  • Foster alignment between business and IT using capabilities as an everyday language.
  • Capabilities are structurally sound and internally coherent abstraction of business functions.
  • A capability-based roadmap eliminates redundancy and replication and focuses on capability evolution
  • Juxtaposing capabilities and systems/applications provides a footprint analysis and can lead to better application portfolio rationalization decisions.
Example of the Retail Banking Business Capabilities.

(The example below is a sliver of the retail banking business capabilities map.)

  • Core Banking
    • Retail Banking Operations
    • Consumer Banking
      • Consumer Loans
      • Customer Deposits
    • Credit Cards
      • Credit Card Operations
        • Credit Card Authorizations
        • Card Capture
        • Card Billing and Payments
      • Merchant Relations

(There are several more pillars and additional details totaling about 250 capabilities in multiple layers of granularity.)

The retail banking business capabilities map is a decomposition of up to level 2, 3 and four as necessary.

Created by business architects and retail banking domain experts, the retail banking capabilities list is detailed, in-depth, and conforms to the construct of MECE (mutually exclusive and collectively exhaustive).

NOTE: Digital, Insurance, Wealth Management, Asset Management, and Alternative Investments are standalone and separate capability models.  Even if they are acknowledged in the Core Banking Capabilities Model, the details are captured in the respective capability maps, which are separate and standalone. 

Similarly, all the Shared Services such as Human Capital Management, Finance and Accounting, Procurement, Supply Chain Management, Marketing, and Business Intelligence are standalone capability maps.


  • We cannot accept refunds or returns as the products are digital deliverables.
  • Please realize that in some circumstances, a generic capability model may or may not be fully applicable.
  • We do not offer any implied or explicit warranties and is sold on an as-is basis.
  • The sale does not include customization or implementation help.
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What are business capabilities?

Business Capabilities are an encapsulation of “What” a business does. Business capabilities are a foundational building block of business architecture and help provide a set of stable entities to model an enterprise.

What is the value of business capabilities?

The term “Rosetta Stone of business and technology alignment,” captures the value of capabilities succinctly.

In a vast and complex firm, a detailed capability model allows for mapping to technology components to understand the functional sufficiency and footprint of applications to meet business needs.

Instead of project-based requirements, capability anchored specifications help companies focus on capability evolution, not siloed project execution

Using capabilities as Lego blocks, business owners and product managers can communicate their needs better to allow for optimal technology enablement.

A detailed capability model helps in vendor evaluation and selection.

It helps you identify conflicts, overlaps, and redundancies and zero in on the weak areas to develop a roadmap to evolve the capabilities.

What are the benefits of a generic/sample business capabilities map?

A generic/sample business capability map will help jumpstart the capability modeling and business architecture efforts. While our goal is to offer a set of capabilities that are 60-80% relevant, there is always that 20-40% that may need to be modified and customized to capture the unique essence of your enterprise.

Also, having a pre-built sample capability model helps in a) not missing out on the core and distinct business capabilities and b) spend 80% of your time on the 20% of the capabilities that make you who you are!

Does Capstera help in customizing the sample business capabilities map?

Capstera team of experts have experience not only in creating a comprehensive and robust business architecture software but have built several capability models across functional areas and industry sectors. Given the business architecture and functional expertise, Capstera offers focused and accelerated customization services. Contact us for Advisory/Consulting Services.

Why should I pay for a business capability model?

The domain knowledge and intellect that went into constructing the capability models is very high. The cost is less than 2-hours of time of a moderately-priced consultant. Moreover, much less than the collective loaded costs of half-a-dozen people whiteboarding the capabilities over several sessions.

Consider the ROI:

  • The time savings and acceleration a sample business capability model offers
  • The value of focusing on what makes you unique rather than work on the entire list of capabilities.
  • The opportunity to do the day job rather than create a capability model from scratch.

Retail Banking Business Capability Map



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