Business Capability Heatmaps are a substantial artifact to create compelling and colorful views, which can be a valuable artifact in highlighting and showcasing essential considerations regarding business capabilities to senior management.
If you are a business architect, business analyst or enterprise architect, it will behoove you well to create and present business capability heatmaps.
So, first things first. The term heat map is coined by Cormac Kinney in the institutional securities trading context.
First, to be sure, let’s agree on the definition of what is a business capability. Capabilities are “What” a business does. And business capability heatmaps are where one uses business capabilities, which are decomposed into a granular level of detail to capture the essence of what business does, and juxtapose them with various assessment parameters and generates a visual artifact that shows a range of values, often represented in different colors. There is a conceptual/theoretical paper for those of you who are academically inclined.
The sky is the limit regarding what types of business capabilities heat maps one can generate. The following are but a few examples.
Some business capability heat maps are triggered based on a specific circumstance – such as an M&A event or a vendor evaluation. Many other heat maps could be periodic, preferably annual, so that there is continuity, and allows the user to generate a sequential year-over-year analysis.
First, we assume that you have a well-conceived and validated capability model. Depending on the type of heat maps you want to generate, compile a list of categories, parameters, and scoring values. Assign different colors to represent the scoring values. Then it is actual scoring – whether it is scored once using a Delphi method and arriving at a consensus, or multiple evaluators scoring the same capabilities and coming up with an equal or weighted average – to generate the heatmaps.
Probably, this question should be asked first, and the business capability heat maps should be tailored to the audience. The executive audience will be interested in summary overviews, aggregate scoring values, top ten and bottom ten type representations. The operating level folks – business architects, enterprise architects, solution architects, IT managers, Product Owners – would like the details, such as the interrelationships, detailed scoring, and ability to conduct what-if analysis.
Capstera offers a spreadsheet type interface called Lenses. Registered users can leverage existing capability models, and pre-generated templates to create business capability heat maps. And of course, a user can create new lenses. The users can define or customize categories, parameters, scoring values, and display methods. Last but not the least, these can be exported to Excel for further analysis.
Write to Support at Capstera dot com to request a free business capability heatmap template.
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