Business Architecture Value Streams are an end-to-end flow of activities depicted from a stakeholder perspective. Value Streams are the second pillar, alongside Business Capabilities, in the business architecture realm. If Capabilities are the “What,” the Value Streams are the “How.”
Value Streams is a higher-level abstraction of flow from a stakeholder perspective. Each stage/step of the value stream may be linked to a detailed Process map. This is a many-many relationship between Processes and Value Streams. For each Value Stream, there may be multiple implementations. For example, a “Prospect to Customer” Value Stream may have various manifestations, realized thru different process flows.
Leverage the value streams to figure out how an enterprise delivers value to a stakeholder. Identify the Flow and Value of a movement of activities and re-engineer for enhancing the experience and increasing the value of the outcomes. Mapping Value Stream stages to Capabilities on one hand and Applications/Services, on the other hand, helps understand the footprint and coverage of information technology that underpins the value streams and capabilities Analyzing the Value Streams and then juxtaposing with Customer Journey Maps and Personas enables in optimizing the omnichannel experience.
Capabilities are the functional blueprint; the Value Stream and Processes denote the flows or how things get done, and Systems are how the Value Streams/Processes are orchestrated to realize the Capability. Triangulating the various elements and entities of business architecture allows for better optimization stakeholder flows and re-engineering of the processes.
Example Value Stream Representation:
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